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03 Case Study
Background
Una Health is a suite of comprehensive mobile-first solutions for hospital networks, staffing agencies, and healthcare professionals. One major initiative the company had was to simplify the onboarding process for medical professionals with the creation of their Bedside Manner Assessment (BSM). By implementing this new behavioral exam, healthcare organizations can ensure that hired professionals fit into their roles just right, thereby enhancing patient interactions and overall satisfaction.
At the time of our project, Una’s BSM platform was in its infancy and essentially a blank canvas for my team and I at Berkeley Innovation to work on!
Problem
Una Health had previously conducted research on the applicant side and needed help collecting information for hiring-facing clients. Additionally, Una requested assistance in creating user interfaces to be utilized by both professionals taking the BSM, and the hiring managers reviewing their applicants’ scores.
Solution
Our team conducted several interviews with healthcare administrators and prepared a case study to solidify Una’s value proposition for their assessment platform. My team and I also created high-fidelity interfaces for the assessment that was previously in a basic form format.
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